Automotive Quality Systems

As one of North America's largest suppliers of flexible thermoplastic sheeting, we need to ensure that our quality systems meet or exceed the global requirements essential for us to continuously improve our competitive position. 

This means that our policies, procedures and work instructions meet or exceed the quality guidelines as defined by QS9000 and ISO9001. 

To become registered in both of these quality systems, we passed a comprehensive audit by an external team of certified auditors in 1997. Our team of Quality professionals along with our well-trained employees ensures that we live up to our Quality Foundation Statement: Best people, best products, best practices, best service...customer focused. Leading the way through innovation and total quality.

Customer Quality Policy

1. Purpose

To outline Canadian General-Tower Ltd.’s and Textileather Corp’s responsibility for product quality.

2. Scope

All Cambridge and Toledo finished goods.

3. Policy

Canadian General-Tower Ltd. and Textileather Corp. accept responsibility for our product to meet the following requirements:

a. Critical Characteristics as defined by Customer specifications or regulatory requirements.

b. Performance characteristics as defined by the Customer’s material and dimensional specifications.

c. Colour, grain and gloss appearance requirements.

d. Yardage allowances and flagging procedures for imperfection markings varies with the customer, their process and their material.

e. The inspection criteria include:
i. Material should be inspected at three feet, in car position and under normal light conditions
ii. Imperfections equal to or less than 0.4 square millimeters are not considered to be a defect by CGT/TTL
iii. Refer to the Tappi Scale for size guidelines

4. Reimbursement Policy

Canadian General Tower Ltd. and Textileather Corp. agree to reimburse our Customers up to and including, but not to exceed, the CGT/TTL selling price of the material, when the material is confirmed to be defective by CGT/TTL. CGT/TTL shall not be liable for loss of profits or indirect or consequential damages nor shall recovery of any kind against us exceed the purchase price of the material sold, you assume all risk and liability for loss and damage arising out of use or possession of such material.

5. Effective Date: January 1, 2005